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  • Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

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    How long does it take to get my order?

    • Lagos Orders: Delivered within 5-7 working days once payment is confirmed.

    • International Orders: Delivered within 7-10 working days once payment is confirmed.
       

    Exceptions:

    • Custom Orders (Ready to Wear Section): Delivered within 7-10 working days for local orders and 10-15 working days for international orders.
       

    Express Orders:

    • Delivery time is dependent on product availability. Please send an email to confirm before proceeding.

  • USD Account:

    SheyeOladejo Global Ventures, GTBANK

    Account Number: 0547249536

    EUR Account:

    SheyeOladejo Global Ventures, GTBANK

    Account Number: 0547250358

    NGN Account:

    SheyeOladejo Global Ventures, GTBANK

    Account Number: 0228230011

    GBP Account:

    SheyeOladejo Global Ventures, GTBANK

    Account Number: 0547250341

    Bank Transfer Details:

    • Order Processing: Orders are processed only after payment confirmation.

    • Payment Methods: We accept the following payment methods:

      • Bank Transfer to our Naira, UK, US, and EUR accounts

      • Credit/Debit Card payments

  • Are your pieces true to size?

    Some styles may run True-to-size, Large, or Small. Please check the product description or the specific size guide for any style variations. For further assistance, you can contact us.

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    View Sizing Chart

    • Custom sizing is available at an additional cost of $30.

    • Alterations on non-custom orders are available at an additional cost of $30.

    We strongly advise custom size clients to come in for a fitting! If you are unable to visit the studio, you can request to send images or videos of the pieces on you for virtual fittings.

  • We accept exchanges and offer store credit for full-priced items in good condition if sent back within 5 working days of receiving the item.

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    • Shipping Costs: The customer will bear the delivery cost of shipping for an exchange. Delivery charges are only refundable for faulty goods. Please allow 3 business days for a refund to be processed for merchandise received damaged.
       

    • Custom Sizing: All custom sizing sales are final.

    • Sale Items: All sales items are final.
       

    • Alterations: All items approved by the client after fittings and brought back for alterations will incur the cost of the alterations.

  • Please allow 1-2 business days for your order to be processed. Processing times are not included in the estimated delivery time at checkout.

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    • Sales and High Volume Periods: During sales and high volume periods, processing time is 3-4 days. Shipping rates are calculated at checkout and vary depending on your delivery location.

    • Pre-Order Items: Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.

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    Dispatch Notification

    If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to sheyeoladejo@gmail.com including your order number.

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    Item Not Delivered?

    If you have not received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us, as packages may be delayed by the selected courier service. Once items are dispatched, it is the responsibility of the postal service to ensure packages are delivered. Refunds will not be issued for lost packages, however, items will be resent if a package cannot be traced.

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    Customs and Duties Charges

    Almost all shipments crossing international borders (outside the US) are subject to the assessment of duties and taxes imposed by the importing country's government. SheyeOladejo has no control over these charges as they vary between countries. These charges are the customer’s responsibility. In rare cases, your package may arrive from multiple warehouses if it is unavailable in one location, and duties may apply depending on your shipping address.

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    Pickups

    The Lagos office is open for pickups. We encourage all urgent orders to choose this shipping option.

FAQ

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